Refund policy
Return & Refund Policy
Due to the consumable and topical nature of our products—including tinctures, teas, liniments, body oils, and spice packs—all sales are final and products are non-returnable. This ensures the safety and integrity of our inventory for all our customers.
Refunds:
If you are unsatisfied with your purchase for any reason, we offer a store credit refund worth 50% of the original product price.
If you are unsatisfied with your purchase for any reason, we offer a store credit refund worth 50% of the original product price.
- To request a refund as store credit, please contact us within 30 days of your purchase, providing your order number and details about the product.
- Refunds are processed as store credit only; no cash or original payment refunds will be issued.
- Shipping costs are non-refundable.
How to Request:
Please email our customer service team at connect@pineandpangolin.com with your order number and a brief explanation of the issue. We’ll review your request and provide you with further instructions.
Please email our customer service team at connect@pineandpangolin.com with your order number and a brief explanation of the issue. We’ll review your request and provide you with further instructions.
Exceptions:
- Gift cards and promotional items are non-refundable and non-returnable.
- Store credit will be issued only for products purchased directly through our website.
We’re here to ensure you have a great experience, so if you have any questions regarding our policy, don’t hesitate to reach out!